These terms apply to gostarfish.in, the Starfish Android app and all services offered by SimpleItinerary Travel Planning Services (“Starfish”, “we”, “us”), Gurugram, Haryana. By using the site or booking with us, you agree to them.
1. Using the website and app
- The visa explorer, AI trip planner and cost estimates are free planning tools. Itineraries and prices they show are indicative estimates, not quotations. A confirmed price is the one in our written quote.
- AI-generated itineraries can contain mistakes (for example, opening hours or travel times). Please check important details before you travel; we're happy to review any plan for you.
- Please don't misuse the site — no automated scraping, spam submissions or attempts to break its security.
- Content, design and branding on the site belong to us or our licensors. Destination photos are used under the Unsplash licence.
2. Visa information
- Visa information is for ordinary Indian passport holders travelling for tourism, reviewed periodically and provided in good faith. Rules change often; always confirm with the embassy or official portal before you book or travel.
- Visa decisions are made solely by the embassy or immigration authority. We can help prepare your application, but we cannot guarantee a visa, its processing time, or entry at the border.
- Visa fees, VFS/BLS service charges and our visa-assistance fee are non-refundable once an application is submitted, whatever the outcome.
3. Bookings and payments
- Reserving on WhatsApp or through a form only requests a booking; nothing is confirmed and no payment is taken at that stage.
- A booking is confirmed only when you accept our written quote and we receive the booking amount stated in it (usually 25–50% of the package cost). The balance is due before the date in your quote, normally 21 days before departure.
- Prices are per person on twin sharing unless stated. They may change until the booking is confirmed — for example, because of airfare, currency or tax changes, or peak-season surcharges.
- GST and Tax Collected at Source (TCS) apply as per Indian law. TCS on overseas tour packages can be adjusted against your income tax.
- We act as a travel planner and booking agent. Airlines, hotels and other suppliers provide the actual services under their own terms, which also apply to your booking.
4. Cancellation and refund policy
If you cancel a confirmed package, the following charges apply, calculated on the total package cost and counted from your departure date:
| When you cancel | Cancellation charge |
|---|---|
| 45 days or more before departure | 10% of package cost |
| 30–44 days before | 25% |
| 15–29 days before | 50% |
| 7–14 days before | 75% |
| Less than 7 days before, or no-show | 100% |
- Non-refundable components are charged in full whenever you cancel: issued air tickets (airline rules apply), visa and insurance fees, and any hotel, cruise or tour that the supplier has marked non-refundable — especially during peak dates such as Diwali, Christmas and New Year. We'll tell you about these in your quote.
- Visa refusal: if your visa is refused, we refund the package cost minus visa fees and any non-refundable supplier charges already incurred.
- Changes: date or name changes are treated as a cancellation and rebooking unless the suppliers allow changes, in which case only their change fees and the fare difference apply.
- Unused services (for example, a skipped tour or an early departure) are not refundable.
- If we cancel for reasons within our control, you get a full refund. If a trip is disrupted by events beyond anyone's control (natural disasters, strikes, government orders, pandemics, airline schedule changes), we'll help rebook or recover refunds from suppliers, and pass on whatever they return.
- How refunds are paid: to the original payment method within 14 working days of the cancellation being confirmed, after any supplier refunds are received.
- To cancel, email wearesimpleitinerary@gmail.com or message us on WhatsApp. The date we receive your message is the cancellation date.
5. Liability
- We take care in choosing suppliers, but we are not liable for their acts, delays, or failures — such as flight cancellations, hotel overbooking or a tour operator's conduct — beyond helping you resolve them.
- We are not responsible for losses caused by incorrect information you provide (for example, names not matching passports), missed check-in times, or being denied boarding or entry for document reasons.
- To the extent the law allows, our total liability for any booking is limited to the amount you paid us for it.
- We strongly recommend comprehensive travel insurance for every trip.
6. Governing law
These terms are governed by the laws of India. Courts at Gurugram, Haryana, have jurisdiction. We'll always try to resolve any concern with you directly first.
7. Contact
SimpleItinerary Travel Planning Services, Gurugram, Haryana 122002, India
Email: wearesimpleitinerary@gmail.com · WhatsApp / phone: +91 91931 24952